Please ensure you book appointments with the right clinician
When you call for an appointment your call will be transferred to our Care Navigators on reception. At the G.P's request, they will ask for the reason you need to see a clinician today - this is so we can direct your appointment efficiently to the right clinician. We do understand that there may be times when you wish this information to remain confidential. Please do inform the care navigators if that is the case and they will enter the reason as personal .
We would like to assure you that our care navigators handle this information sensitively and use booking templates on the clinical system so the information which can be seen is sensitively recorded.
Our services page can assist you further in making this decision
We Offer open access appointments in the morning. We advise you to register online where possible for all of our services, if you are not able to book online please contact reception to book these appointments. We do not advise patients to queue up outside especially in cold weather afternoon surgeries are pre-booked and some same day access with various start times for different doctors or ANPs , you can book 4 weeks in advance we aim to increase this to 6 weeks in advance by January 2020.
If there is more than one patient that wishes to be seen please tell the receptionist at the time of booking or if you feel you may need a longer appointment with the doctor, please tell the receptionist and it will be made as a double appointment for you.
We have Advanced Nurse Practitioners who are able to see and treat a range of conditions .Minor Illness , Blood pressure , Minor Injury where possible we ask that you book with the Urgent Care team in the first instant. ANP'S can be booked on the day , 2 days in advance or 5 days in advance .
When you call our team the Care Navigators will ask for brief details of your illness/ symptoms. This is at the request of our doctors to ensure that you are directed to the right clinician the first time
Blood tests should not be booked after 1.30pm with any of our nurses as they are collected from our site by pathology at 2pm each day .
We have diabetes COPD and asthma specialist nurses 2 days a week - they can be booked online or by telephone
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments . Practice nurse appointments are booked in advance . Nurses’ appointment times vary depending on procedure. There is a nurse at both sites Monday to Friday at various hours.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.