How we use your information / Practice Policies

Practice values and promise to patients

GDPR Childrens Poster

Young persons guide

 How we use your Information

Notice for patients - As from June 2020 telephone calls made and received from the practice are recorded for training and quality purposes .Calls are accessible for a limited time period by the practice for this purpose. 



We are very mindful regarding what is sent to you through e-mail or text message. Confidentiality is of the upmost important to us.


 Information that we send may include the following:

  • Information and advice following any tests taken. This will not include specific results but will include information such as ‘The doctor would like you to make an appointment to see them’, ‘Please pick up a prescription’, alternatively your doctor may choose to contact you in person.
  • Appointment reminders
  • Very occasional information on Health campaigns that you are eligible for or may be interested in i.e. flu vaccinations or NHS Health Checks


We will not share your contact information with any marketing organisations. Only trusted organisations who are involved in your care will have access to these details. Please see our ‘How We Use Your Health Information’ leaflet for more details, which is available from reception in the Information Zone.


It is important that we are able to send you this information electronically via email or text message however you are able to opt out of this service at any time by contacting a member of our reception team.

Analytics work with Optum

As a member of the MKGP+ Federation, we are working with Optum International (UK) to conduct a one-off piece of analytics work to support the care and treatment of the population registered with GPs in Milton Keynes. A small number of analytics specialists from Optum in the UK team, all of whom are based in the UK, will have access to pseudonymised data. This means that Optum will not be able to identify any individual and the data they receive will ensure anonymity. Optum has a long track record of working with and within the NHS and are fully compliant with all necessary data protection laws. Once the work with Optum is complete, they will delete the data from their systems. Patients who have chosen not to share their data will be excluded from the extract at source and their data will never be extracted from the GP system.

We have a list of policys in the practice.If you would like a copy of a policy please email

GDPR Privacy Notice

 Covid19 Privacy Notice

National Data Opt Out Policy

To read more about the national data opt out programme or to opt out please click this link or click to view the leaflet Your NHS Data Matters

My Care Record enables health and care professionals to access information about you to improve your care.
Providing you with:


My Care Record is an approach to improving care by joining up health and care information in our region. Wherever possible, health and care professionals will be able to access your records from other services when it is needed for your care. For example, a doctor treating you in hospital or a nurse working in the community could view the information they need from your GP record. 
Certain information – that doesn’t identify you – will also be used to help improve services and plan for the future. 
More information, including answers to frequently asked questions and a list of the organisations that are taking part can be found on the My Care Record website: A full Privacy Notice which explains how your information may be used is also available please visit:

 Who we work with 

The practice is part of The SouthWest Network , we work alongside Westfield Road, Westcroft Helath Centre and Parkside Medical Centre to develop services for our patients.

The practice is also member of MKGP ltd . You can read more about MKGP here . Bedford street surgery is a member practice of MKGP Federation who support General Practice in Milton Keynes .We currently work with MKGP to invite eligible patients for health checks which would normally be offered under our General Medical Service contract. 

We also work with Engage Consult to offer patients access to submit medical or administration queries online . 

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice . No information will be released without the patient consent unless we are legally obliged to do so.



Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. Please see below for how to make a complaint

Unreasonable behaviour  

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent / abusive or aggressive patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. . In this situation we will notify the patient in writing or in person  of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. Our practice is extremely vigilant with this type of behaviour for the benefit of other patients and staff , all incidents are reported to the Practice Manager and discussed with the partners, who as a team will make a decision whether to remove you from our list. In some cases we reserve the right to deduct the whole  family .

How to make a complaint


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